Built to last.
Backed by us.
Every Floating Flame comes with a 1 year warranty and the Floating Flame Guarantee. If something isn't right, reach out and we'll take care of you.
Not in love?
Let us know.
We understand when you purchase a Floating Flame that you're trusting us with your hard-earned dollars. It's a big purchase and we're sure your expectations are high. But we aim to exceed expectations (read our reviews!).
With that said, if for any reason you are not completely in love with your new Floating Flame please reach out and we will do everything in our power to make you fall in love again!
Ben Caya
Founder | Floating Flame
What's covered.
(from our legal team; boring)
Floating Flame warrants all products to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original purchase date. Floating Flame agrees, at its discretion during the warranty period, to repair a defect in material or workmanship with a replacement part. If that cannot be done, a full replacement will be sent.
| Covers | Defects in workmanship and materials, under normal use and conditions |
|---|---|
| Length | One (1) year from the original purchase date |
| Fix | Repair with a replacement part. If that can't be done, a full replacement |
| Not covered | Incorrect or inadequate maintenance or care |
| Not covered | Damage from misuse, abuse, negligence, or accidents |
| Not covered | Normal wear and tear |
Add 2 more years.
Want extra peace of mind? Add the Additional 2 Year Warranty to your order and your Floating Flame is covered for 3 years total. This can be added at purchase or anytime within the 1-year warranty period.
Need to start a return?
If you need to start a return please use the link below and get in contact with our team. We're here to help! Below is our standard return policy:
Let us know along with some pictures of the damage and we’ll send a replacement part or new unit if needed
You can ship the unit back to us at your cost and we will refund your purchase minus a 10% restocking fee. The unit will need to be unused as we can not accept used items due to safety regulations.
Unfortunately this is outside of the return window
Additional questions?
We're here to help.
Still have questions? Don't hesitate to reach out. We are here to help!